Secret shopper (mystery shopper) Essay Example | Topics and Well Written Essays - 750 words

Secret shopper (mystery shopper) - Essay Example However, the purpose of this particular analysis will be compared to similar restaurants based upon the quality of the food that is offered and the quality of the services that were rendered during two distinct observed dining experiences. Further, the two experiences which will be detailed below are with respect to an experience that was had at a local Olive Garden and at a local Outback Steakhouse. Firstly, it must be stated that the actual pricing of the cuisine, whether for lunch or for dinner is more or less similar; with most dishes at both of these restaurants costing anywhere from $10-$18 per plate. However, even though the relative price differential is more or less the same, the similarities ultimately end there. The ambience of Outback Steakhouse is unique as compared to the ambulances several other restaurants that I had been to during my lifetime. Firstly, upon entering the steakhouse, the dining area is extraordinarily dimly lit; causing a situation in which an individual could likely stumble over any article on the floor that they might not otherwise see. Within the particular Outback Steakhouse that I went to, I was not greeted upon entering the front door. Instead, there was a rush of waiters and waitresses that brushed by me in a frantic struggle to serve the guests that had already been promised tables. Similarly, as I was waiting, I did not receive a nod or r ecognition that I would be seated anytime in the near future. Instead, it appeared to me that the wait staff was actively avoiding my glance. Eventually I was seated and there remainder of the dining experience proceeded as it should have. The take away that must be had from all of this is that the restaurant can only be measured based upon the two metrics that have thus far been stated. However, due to the fact that the dining experience that has been described fell flat on one of these, the likelihood of me